customer service Archives - LGM Financial Services Inc.

LGM and Hyundai Canada partner to enhance the consumer F&I buying journey with innovative self-serve platform

LGM announces that they have integrated real-time pricing for F&I products with the new Hyundai Canada self-serve tool, Hyundai Build and Price, to enhance the consumer buying experience.

Introducing LGM’s newly rebranded Customer Experience Team

By:amacdonaldPosted: Sep 27th, 2021In: Blog, Customer, Press Releases

As of October 1st, LGM’s Service team will now be referred to as the Customer Experience team. This rebranding aligns with a new vision for Service as they evolve to address the priorities of the[...]

LGM improves claims payment service through 24/7 online support service for dealers

By:ggignacPosted: Sep 21st, 2021In: Blog, Customer, Hub Service

As of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.

Introducing Live Chat: A new time-saving feature for enhanced service

By:ggignacPosted: May 10th, 2021In: Blog, Customer

We are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.

LGM launches Dealership Knowledge Base to better serve customers

By:atraceyPosted: Jan 27th, 2021In: Blog, Customer

LGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both[...]

DEMONSTRATE THE VALUE OF MECHANICAL BREAKDOWN PROTECTION TO YOUR CUSTOMERS

By:dbhattiPosted: Sep 15th, 2020In: Blog

Increase customer engagement and demonstrate the value of Mechanical Breakdown Protection or extended warranty products with the Customer Analysis Worksheet, our new digital interactive selling tool.

LGM AND POLESTAR PARTNER TO BRING NEW F&I PRODUCTS TO ELECTRIC VEHICLE MARKET

By:atraceyPosted: Aug 13th, 2020In: Blog, Industry News, Press Releases

LGM Financial Services Inc. (LGM), a leader in Canada’s finance and insurance (F&I) industry, announced today that they have partnered with Polestar, a design-focused electric performance car brand that harnesses refined performance and cutting-edge technology,[...]

WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY

By:amacdonaldPosted: Jun 11th, 2020In: Blog, Customer

LGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]

LGM PROVIDES INNOVATIVE DIGITAL SOLUTIONS AND SERVICES TO SUPPORT DEALERSHIPS

By:ggignacPosted: Jun 8th, 2020In: Blog, Digital, Industry News, Press Releases

As the auto industry learns to navigate in a present and post COVID-19 world, LGM Financial Services Inc. (LGM), a leader in the F&I industry, announces new ways to further support dealerships digitally. On top[...]