WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY
Posted: Jun 11th, 2020In: Blog, CustomerLGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]
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LGM PROVIDES INNOVATIVE DIGITAL SOLUTIONS AND SERVICES TO SUPPORT DEALERSHIPS
Posted: Jun 8th, 2020In: Blog, DigitalAs the auto industry learns to navigate in a present and post COVID-19 world, LGM Financial Services Inc. (LGM), a leader in the F&I industry, announces new ways to further support dealerships digitally. On top[...]
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LGM REMAINS COMMITTED TO CONSUMER ADVOCACY AND TRANSPARENCY IN THE AUTOMOTIVE WARRANTY MARKET
Posted: Jun 8th, 2020In: BlogSince LGM Financial Services Inc. (LGM) was founded, we recognized a need for consumer advocacy and transparency in the automotive warranty market. In our commitment to operate and serve our partners and customers with integrity[...]
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ELEVATE YOUR PERFORMANCE WITH LGM’S SELF-SERVE CLAIMS CAPABILITIES
Posted: Apr 16th, 2020In: Blog, DigitalStreamlining your dealership’s claims process has always been a priority for us. Read here to learn about LGM's self-serve claims and automation experience we've created to meet your evolving needs.
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The power of emotion
Posted: Jan 4th, 2018In: Blog, Customer, People & CultureLGM's Learning and Development Specialist discusses why emotional intelligence is a vital component of customer service in your dealership.
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What to expect from your claims adjuster
Posted: Jun 19th, 2017In: Blog, People & CultureAs businesses continue to embrace automated processes, how will the relationship change between the claims adjuster and the client, if at all?
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The sales process: Rethink everything
Posted: Apr 19th, 2017In: Blog, Digital, Industry NewsThese times of technological advancement and industry disruption call for a rethinking of even the most proven selling techniques.
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Human touch in an automated era
Posted: Mar 23rd, 2017In: Blog, Digital, Industry NewsAs we confront the move towards automated delivery of products and services, the human element of customer service is bound to change, but not disappear.
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How to help your claims adjuster
Posted: Feb 15th, 2017In: Blog, People & CultureWant an insider’s look at what your claims adjuster is doing? Wonder how you can speed up your call? Learn how you can streamline your claims experience.
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Getting to know your claims adjuster
Posted: Feb 1st, 2017In: Blog, People & Culture1Calling customer support doesn’t have to be painful. LGM co-op student Derek Chu shares his experience with LGM’s “Voice of the Customer” training.
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