ELEVATE YOUR PERFORMANCE WITH LGM’S SELF-SERVE CLAIMS CAPABILITIES
Posted: Apr 16th, 2020In: Blog, Digital, Product KnowledgeStreamlining your dealership’s claims process has always been a priority for us. Read here to learn about LGM's self-serve claims and automation experience we've created to meet your evolving needs.
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The power of emotion
Posted: Jan 4th, 2018In: Blog, Customer, People & CultureLGM's Learning and Development Specialist discusses why emotional intelligence is a vital component of customer service in your dealership.
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What to expect from your claims adjuster
Posted: Jun 19th, 2017In: Blog, People & CultureAs businesses continue to embrace automated processes, how will the relationship change between the claims adjuster and the client, if at all?
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The sales process: Rethink everything
Posted: Apr 19th, 2017In: Blog, Digital, Industry NewsThese times of technological advancement and industry disruption call for a rethinking of even the most proven selling techniques.
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Human touch in an automated era
Posted: Mar 23rd, 2017In: Blog, Digital, Industry NewsAs we confront the move towards automated delivery of products and services, the human element of customer service is bound to change, but not disappear.
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How to help your claims adjuster
Posted: Feb 15th, 2017In: Blog, People & CultureWant an insider’s look at what your claims adjuster is doing? Wonder how you can speed up your call? Learn how you can streamline your claims experience.
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Getting to know your claims adjuster
Posted: Feb 1st, 2017In: Blog, People & Culture1Calling customer support doesn’t have to be painful. LGM co-op student Derek Chu shares his experience with LGM’s “Voice of the Customer” training.
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Customer service a hot topic at LGM’s OEM forum
Posted: Jan 25th, 2017In: Blog, Industry News, TrainingGrowing trends around service excellence means that the key to adapting to this changing marketplace is a consumer-centric approach.
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LGM Hosts “Exceptional” Forum
Posted: Dec 20th, 2016In: Blog, Industry News, TrainingCustomer service guru Micah Solomon and automotive research expert J.D. Ney share their insights and tips on how to deliver to the changing consumer at LGM’s OEM forum.
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Dealing with tough customers
Posted: Sep 21st, 2016In: Blog, Industry News, Product Knowledge, TrainingCustomers today are armed with all of the information in the world, and for the F&I manager, that means adapting their sales strategy. Offering a customer-focused, consultative experience can turn selling into shopping. Read AutoJournal's[...]
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