Providing market-leading service for consumers and dealers.
Enhancing loyalty and profitability through product design and satisfaction.
Creating seamless, personalized digital experiences for consumers.
Improving retention by elevating the consumer experience.
We do what is right for consumers, partners, and our communities.
We are market leaders in service support resulting from our investment in technology and training, the implementation of robust processes, and keeping the consumer central to all our service initiatives.
The foundation of our success is built upon four strategies:
stars on Google based on 363 consumer reviews*
of dealers said we met or exceeded their expectations for claims support
of dealers said we met or exceeded their expectations for sales support
*As of September 2022 Google review score.
We offer a complete range of comprehensive products that provide dealers with the convenience of a one-stop shop and peace-of-mind in knowing they are offering customers products of the highest quality.
Integrated technology to deliver a more personalized, transparent experience to consumers online.
Helping sales teams perform at their best through intuitive point-of-sale solutions and performance monitoring.
Increasing efficiencies for service staff through real-time claims submissions and service processing technologies.
We offer flexible performance training to help teams develop the skills and confidence to deliver an exceptional consumer experience. Our team of educators offer in-person and virtual on-demand, roundtable and webinar events covering:
Distinction incorporates the best practices of the top-performing dealers nationwide – across the entire LGM dealer network. We have taken these best practices and packaged them into a series of tools, technologies, processes, people practices, and metrics that can be applied and measured. This ensures that every Distinction dealer can achieve their highest potential.
We are a social purpose company. Our purpose is embedded in how we operate our business, the decisions we make each day, the talent we attract, and who we choose to do business with.
It’s our North Star that guides us towards fair and transparent practices, greener, more accessible mobility, and a more sustainable future for people and the planet. And everyone at LGM has a role to play.