November 18, 2021 Blog Top Five Big Think+ video bundles to elevate sales at your dealership Check out our top five Big Think+ video bundles that are designed to enhance the 21st century soft skills required to elevate sales at your dealership.
October 1, 2021 Blog Introducing LGM Academy: LGM’s new dealer training brand We are excited to introduce you to LGM Academy, LGM’s newly rebranded online dealer training offer. Along with this rebranding, we have also partnered with Big Think+ to offer even more exclusive training content for developing soft skills.
September 21, 2021 Blog LGM improves claims payment service through 24/7 online support service for dealers As of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.
July 7, 2021 Blog Learn How to Make a Difference: Responsible Mobility Online Course We have some exciting news...our Responsible Mobility online training course is now available! This course is offered to ALL dealership employees in both English and French.
June 16, 2021 Blog Learn to Read Body Language Like a Poker Pro: Short Video Lesson Available We are excited to announce that a new video lesson, “Read Body Language Like a Poker Pro” by international poker champion Liv Boeree, is now available for all our dealership partner employees.
May 10, 2021 Blog Introducing Live Chat: A new time-saving feature for enhanced service We are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.
January 27, 2021 Blog LGM launches Dealership Knowledge Base to better serve customers LGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both within and outside our contact center's business hours.
September 15, 2020 Blog Demonstrate the value of Mechanical Breakdown Protection to your customers Increase customer engagement and demonstrate the value of Mechanical Breakdown Protection or extended warranty products with the Customer Analysis Worksheet, our new digital interactive selling tool.
June 11, 2020 Blog Workforce strategies for a post-COVID-19 recovery LGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners, especially as we shift from response to recovery and look towards the future.