A HOLISTIC APPROACH TO F&I TRAINING
We understand the busy nature of the financial service office. That’s why we offer training in a way that is more time efficient and effective. Our blended approach will give you a personalized coaching experience throughout your journey, without taking you away from the dealership.
We’ll help you innovate your approach to selling F&I products, assist you in clearly identifying your customers’ needs, increase product penetration, and ultimately, improve customer satisfaction and retention.
Finance Manager, Volvo Of Edmonton
Financial Services Manager, VW Waterloo
Finance Manager, Kia of Hamilton
A CURATED LEARNING EXPERIENCE
Our online training will keep you up to date on industry trends and the latest product offerings.
Take a deeper dive into product benefits, selling tips and objection handling techniques with the following courses:
Bring focus to compliance and regulations along with product benefits and selling techniques with the following courses:
Here’s what we’ll cover:
- The Omni-Channel Customer Journey
- Distinction FSO Consultative Selling Process
- Customer Needs Assessment
- Tailored Coverage Options
- Menu Selling
- Objection Handling
- Achieving Customer Commitment
- The Digital Consumer
LGM and the Automotive Business School of Canada at Georgian College partnered in 2017 to develop the Financial Services Manager Certificate Program. The program is designed to introduce students to the functions of a dealership’s Financial Services Office, as well as best practices for Financial Services Managers (FSMs).
Sharpen your skills
Browse some of the latest training-related blogs in Industry Insights to stay on top of your game.
We are excited to announce the launch of a new on-demand “Improving CSI: Communication Skills” dealer training course. This highly anticipated course is designed to help dealerships build customer loyalty by discovering and revisiting the latest communication techniques.Read More about LGM LAUNCHES ‘IMPROVING CSI: COMMUNICATIONS SKILLS’ COURSE FOR DEALERSHIPS