A HOLISTIC APPROACH TO F&I TRAINING
Our blended approach allows you to receive training in various formats including, one-on-one coaching, comprehensive online training, FSM certification, and an in-person dealer consultation program.
All of our programs are designed to help increase your sales and improve customer satisfaction.
- Exclusive access to selling tips and objection handling techniques for each product
- Product positioning to help you drive more sales and increase customer retention
- Updates on industry trends, compliance, and regulations
- Personalized learning and dedicated coaching
Trainee Testimonials
Janice Williams
Finance Manager, Volvo Of Edmonton
Shawn Hagen
Financial Services Manager, VW Waterloo
Nicole Carobelli
Finance Manager, Kia of Hamilton
Dealer Consultation Program
LGM Distinction program provides in-depth comprehensive financial services analysis and a 3-day in–dealership consulting. Our recommendations can help your dealership realize quantifiable financial improvements.
Online Courses
On-demand and interactive learning, whenever you want. Course completion can take two to three days and you’ll receive personalized coaching from your dedicated LGM Dealer Development Manager.
Bring focus to compliance and regulations along with product benefits and selling techniques with the following courses:
Here’s what we’ll cover:
- The Omni-Channel Customer Journey
- Distinction FSO Consultative Selling Process
- Customer Needs Assessment
- Tailored Coverage Options
- Menu Selling
- Objection Handling
- Achieving Customer Commitment
- The Digital Consumer
PARTNERED WITH
LGM and the Automotive Business School of Canada at Georgian College partnered in 2017 to develop the Financial Services Manager Certificate Program. The program is designed to introduce students to the functions of a dealership’s Financial Services Office, as well as best practices for Financial Services Managers (FSMs).
Sign up
If you’re interested in LGM training, leave your email here and we’ll get you started on your training journey.
Sharpen your skills
Browse some of the latest training-related blogs in Industry Insights to stay on top of your game.
LGM LAUNCHES ‘IMPROVING CSI: COMMUNICATIONS SKILLS’ COURSE FOR DEALERSHIPS
We are excited to announce the launch of a new on-demand “Improving CSI: Communication Skills” dealer training course. This highly anticipated course is designed to help dealerships build customer loyalty by discovering and revisiting the latest communication techniques.
Read More about LGM LAUNCHES ‘IMPROVING CSI: COMMUNICATIONS SKILLS’ COURSE FOR DEALERSHIPS4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENT
4 industry stats and tips on how your service department and fixed ops can contribute to more revenue.
Read More about 4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENTMastering your craft
How sharp is your F&I game? It’s critical to be savvy and always up to date, and the best way to do that is to find the right trainer.
Read More about Mastering your craftA CURATED LEARNING EXPERIENCE
Flexible Learning
Complete training through bite-sized e-learning modules that allow you to learn at your own pace and at any time.
Goal Setting
Your LGM Dealer Development Manager will work with you to set goals throughout your path.
Measurable Results
Our training programs integrate performance evaluation measurements to ensure accurate skills assessment and progression to ultimately drive business results.
Continuous Support
Resources and support are available every step of the way, so you can focus on learning.