A HOLISTIC APPROACH TO F&I TRAINING
Our blended approach allows you to receive training in various formats including, one-on-one coaching, comprehensive online training, FSM certification, and an in-person dealer consultation program.
All of our programs are designed to help increase your sales and improve customer satisfaction.
- Exclusive access to selling tips and objection handling techniques for each product
- Product positioning to help you drive more sales and increase customer retention
- Updates on industry trends, compliance, and regulations
- Personalized learning and dedicated coaching
Finance Manager, Volvo Of Edmonton
Financial Services Manager, VW Waterloo
Finance Manager, Kia of Hamilton
Dealer Consultation Program
LGM Distinction program provides in-depth comprehensive financial services analysis and a 3-day in–dealership consulting. Our recommendations can help your dealership realize quantifiable financial improvements.
On-demand and interactive learning, whenever you want. Course completion can take two to three days and you’ll receive personalized coaching from your dedicated LGM Dealer Development Manager.
Bring focus to compliance and regulations along with product benefits and selling techniques with the following courses:
Here’s what we’ll cover:
- The Omni-Channel Customer Journey
- Distinction FSO Consultative Selling Process
- Customer Needs Assessment
- Tailored Coverage Options
- Menu Selling
- Objection Handling
- Achieving Customer Commitment
- The Digital Consumer
LGM and the Automotive Business School of Canada at Georgian College partnered in 2017 to develop the Financial Services Manager Certificate Program. The program is designed to introduce students to the functions of a dealership’s Financial Services Office, as well as best practices for Financial Services Managers (FSMs).
Sharpen your skills
Browse some of the latest training-related blogs in Industry Insights to stay on top of your game.
We have some exciting news…our Responsible Mobility online training course is now available! This course is offered to ALL dealership employees in both English and French.Read More about Learn How to Make a Difference: Responsible Mobility Online Course
We are excited to announce that a new video lesson, “Read Body Language Like a Poker Pro” by international poker champion Liv Boeree, is now available for all our dealership partner employees.Read More about Learn to Read Body Language Like a Poker Pro: Short Video Lesson Available
We are excited to announce the launch of a new on-demand “Improving CSI: Communication Skills” dealer training course. This highly anticipated course is designed to help dealerships build customer loyalty by discovering and revisiting the latest communication techniques.Read More about LGM LAUNCHES ‘IMPROVING CSI: COMMUNICATIONS SKILLS’ COURSE FOR DEALERSHIPS