INNOVATE YOUR APPROACH

Led by our team of CPSA certified training professionals, LGM Training programs are designed to offer new ideas and expert techniques on how to present finance and insurance products to your customers.

With our exclusive training methodology and interactive teaching techniques, we will help innovate your approach to selling F&I products, assist in clearly identifying your customers’ needs, increase product penetration, and ultimately improve customer satisfaction and retention.

Trainee Testimonials

Janice Williams
"I have taken away a lot of very good techniques and selling tools from the trainer. I have been in "many" training sessions over my years and hers has been hands down no question the BEST!...The day was very enjoyable, a lot of fun... I look forward to our meeting to set things up. You're a fantastic rep and I am sincerely grateful I have you!!!!"
Janice Williams

Finance Manager, Volvo Of Edmonton

Shawn Hagen
"The LGM course was the perfect introduction into the Financial Services role. The course provided endless insight into efficient processes and objection handling...I am currently utilizing their presentation style and have noticed a significant increase in both penetration of products and profitability. I would recommend the course to all Financial Services Managers. Whether you have been in the industry for years or are just starting out it is the perfect opportunity to hone your skills and adopt proven techniques."
Shawn Hagen

Financial Services Manager, VW Waterloo

Nicole Carobelli
"I have just completed the course today and I feel more comfortable offering MBP to my clients. I came in very nervous about the warranty, now feeling very confident in the product. The trainer had a positive, genuine outlook on the course and she takes the time to properly explain the steps to success, she truly wants us all to succeed…thank you for building my confidence up and helping me throughout these 3 days!"
Nicole Carobelli

Finance Manager, Kia of Hamilton

Take a holistic approach to F&I training

Flexible and Interactive Learning

From e-learning to webinars, workshops to one-on–one in-dealership or in-classroom training, we have options to suit every learning style. Log into the LGM LMS

Expert Knowledge

Our expert team is comprised of accomplished instructional designers, authored learning strategists and CPSA certified training instructors.

Dealership Process Improvement

 Our regional trainers, alongside our Dealer Development Managers, can provide in-dealership training and process improvement to develop your F&I team.

Measurable Results

Our training programs integrate performance evaluation measurements to ensure accurate skills assessment and progression to ultimately drive business results.

State-Of-The-Art Facilities

Our training facilities, located in Vancouver, Montreal and Oakville, are custom built to support a hands-on, practical learning experience.

COURSE OVERVIEWS

Financial Services Office

This interactive 3-day course will help you innovate your approach to selling F&I products, assist you in clearly identifying your customers’ needs, increase dealership productivity and profitability, and improve customer satisfaction.

Building on techniques learned in the Elite Performance: Transforming the Sales Approach course, this 1-day course introduces advanced techniques for product prioritization, the turnover process and objection handling.

Essential for any new Financial Services Manager, our certified training instructors introduce new managers to key steps, tools and processes involved in running a successful Financial Services Office.

Product Knowledge

Applying the Elite Performance sales approach, this course introduces proven methods for fully engaging customers, efficient and effective presentation of Appearance Protection and eliminating objections.

Applying the Elite Performance sales approach, this course covers customer needs identification, Loan Protection presentation techniques, objection handling and methods for increasing close ratios.

Applying the Elite Performance sales approach, this course introduces proven methods for fully engaging customers and efficient and effective presentation of the Vehicle Loss Privilege Program options.

FINANCIAL SERVICES OFFICE

Quickly overcome your day-to-day challenges with a Tailor-made Training session, on-site at your dealership.

Your session can cover process refinement, organizational management and objection handling, among other key performance indicators to achieving success in the Financial Services Office.

Product Knowledge

This webinar takes an in-depth look at Mechanical Breakdown Protection and outlines the unique benefits of the product to the customer.

This webinar takes an in-depth look at Appearance Protection and outlines the unique benefits of the product to the customer.

This webinar takes an in-depth look at Loan Protection and outlines the unique benefits of the product to the customer.

This webinar takes an in-depth look at Vehicle Loss Privilege Program and outlines the unique benefits of the product to the customer.

This webinar takes an in-depth look at Anti-Theft Protection and outlines the unique benefits of the product to the customer and the dealership.

This webinar takes an in-depth look at the Certified Pre-Owned Program and outlines the unique benefits to the customer and the dealership.

Course Calendar

LGM-Training-GeorgiaCollege-logo-2017

PARTNERED WITH

LGM and the Automotive Business School of Canada at Georgian College partnered in 2017 to develop the Financial Services Manager Certificate Program. The program is designed to introduce students to the functions of a dealership’s Financial Services Office, as well as best practices for Financial Services Managers (FSMs).

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Have a question?

Get in touch and find out how you can innovate and improve your approach to finance and insurance.



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