Training Archives - Page 2 of 4 - LGM Financial Services Inc.

BMW Forum focuses on expanding product knowledge across the dealership

LGM trainers and members of the Service team travelled across the country in February to help lead forums on product knowledge and service tools in conjunction with BMW.

Customer service a hot topic at LGM’s OEM forum

By:CherryPosted: Jan 25th, 2017In: Blog, Industry News, Training

Growing trends around service excellence means that the key to adapting to this changing marketplace is a consumer-centric approach.

Benefits of Employee Engagement

By:CherryPosted: Dec 20th, 2016In: Blog, Product Knowledge, Training

Having a highly engaged workforce doesn’t just benefit your staff. The biggest beneficiaries of employee engagement are your customers.

LGM Hosts “Exceptional” Forum

By:CherryPosted: Dec 20th, 2016In: Blog, Industry News, Training

Customer service guru Micah Solomon and automotive research expert J.D. Ney share their insights and tips on how to deliver to the changing consumer at LGM’s OEM forum.

5 benefits of extended warranties to the automotive customer

By:CherryPosted: Dec 8th, 2016In: Blog, Industry News, Product Knowledge, Training

Help your customer see the value in purchasing an extended warranty with these 5 benefits.

Leasing changes the F&I game, but not forever

By:kkaoPosted: Nov 30th, 2016In: Blog, Industry News, Product Knowledge, Training

As the Financial Services Office adapts to rising lease penetration, what is lost in the more traditional F&I product mix is made up for in programs like pre-paid maintenance and appearance protection.

The future of F&I in an age of increasing vehicle quality

By:kkaoPosted: Nov 23rd, 2016In: Blog, Industry News, Product Knowledge, Training

While modern vehicles are becoming increasingly refined in their mechanical design, they’re also becoming more high-tech and filled with sensitive electronics that need to be monitored. So will F&I products still have a role as[...]

Service excellence focus at OEM Forum

By:kkaoPosted: Nov 14th, 2016In: Blog, Industry News, Training

Many aspects of old-school marketing no longer cut it, but LGM’s VP of strategic partnerships, Diana Ricketts, shares one thing that hasn’t changed: the need for service excellence.

Five opportunities for your Financial Services Office

By:kkaoPosted: Nov 3rd, 2016In: Blog, Industry News, Product Knowledge, Training

There is no single, all-encompassing key to optimizing performance and profitability in the Financial Services Office (FSO). The solution lies instead in a series of components that, when individually strong and perfectly positioned, combine together[...]

Crystal Clear

By:kkaoPosted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, Training

Trust is built on transparency. Today’s modern customers want to be in the know, and they feel more comfortable when they understand what they’re buying.