Customer service a hot topic at LGM’s OEM forum
Posted: Jan 25th, 2017In: Blog, Industry News, TrainingGrowing trends around service excellence means that the key to adapting to this changing marketplace is a consumer-centric approach.
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Benefits of Employee Engagement
Posted: Dec 20th, 2016In: Blog, Product Knowledge, TrainingHaving a highly engaged workforce doesn’t just benefit your staff. The biggest beneficiaries of employee engagement are your customers.
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LGM Hosts “Exceptional” Forum
Posted: Dec 20th, 2016In: Blog, Industry News, TrainingCustomer service guru Micah Solomon and automotive research expert J.D. Ney share their insights and tips on how to deliver to the changing consumer at LGM’s OEM forum.
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5 benefits of extended warranties to the automotive customer
Posted: Dec 8th, 2016In: Blog, Industry News, Product Knowledge, TrainingHelp your customer see the value in purchasing an extended warranty with these 5 benefits.
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Leasing changes the F&I game, but not forever
Posted: Nov 30th, 2016In: Blog, Industry News, Product Knowledge, TrainingAs the Financial Services Office adapts to rising lease penetration, what is lost in the more traditional F&I product mix is made up for in programs like pre-paid maintenance and appearance protection.
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The future of F&I in an age of increasing vehicle quality
Posted: Nov 23rd, 2016In: Blog, Industry News, Product Knowledge, TrainingWhile modern vehicles are becoming increasingly refined in their mechanical design, they’re also becoming more high-tech and filled with sensitive electronics that need to be monitored. So will F&I products still have a role as[...]
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Service excellence focus at OEM Forum
Posted: Nov 14th, 2016In: Blog, Industry News, TrainingMany aspects of old-school marketing no longer cut it, but LGM’s VP of strategic partnerships, Diana Ricketts, shares one thing that hasn’t changed: the need for service excellence.
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Five opportunities for your Financial Services Office
Posted: Nov 3rd, 2016In: Blog, Industry News, Product Knowledge, TrainingThere is no single, all-encompassing key to optimizing performance and profitability in the Financial Services Office (FSO). The solution lies instead in a series of components that, when individually strong and perfectly positioned, combine together[...]
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Crystal Clear
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingTrust is built on transparency. Today’s modern customers want to be in the know, and they feel more comfortable when they understand what they’re buying.
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Equip and Empower Consumers
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingModern digital consumers crave information. Empowering your customers with the correct resources could be the difference between gaining and losing a sale.
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