January 14, 2025 Blog Regulatory Shifts in the Canadian Automotive Industry: Key Updates for 2025 As the automotive industry continues to evolve, Canadian provinces are shaping their regulatory landscapes...
April 8, 2020 Blog Responsibility from the inside out At LGM, we pride ourselves on Responsibility from the Inside Out - especially as we continue to embrace our mission of “Responsible Mobility for all.” Here’s how our employees embrace our “Proud to be Responsible” pledge.
July 7, 2021 Blog Learn How to Make a Difference: Responsible Mobility Online Course We have some exciting news...our Responsible Mobility online training course is now available! This course is offered to ALL dealership employees in both English and French.
June 16, 2021 Blog Learn to Read Body Language Like a Poker Pro: Short Video Lesson Available We are excited to announce that a new video lesson, “Read Body Language Like a Poker Pro” by international poker champion Liv Boeree, is now available for all our dealership partner employees.
May 10, 2021 Blog Introducing Live Chat: A new time-saving feature for enhanced service We are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.
January 27, 2021 Blog LGM launches Dealership Knowledge Base to better serve customers LGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both within and outside our contact center's business hours.
September 15, 2020 Blog Demonstrate the value of Mechanical Breakdown Protection to your customers Increase customer engagement and demonstrate the value of Mechanical Breakdown Protection or extended warranty products with the Customer Analysis Worksheet, our new digital interactive selling tool.
June 11, 2020 Blog Workforce strategies for a post-COVID-19 recovery LGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners, especially as we shift from response to recovery and look towards the future.
April 16, 2020 Blog Elevate your performance with LGM’s self-serve claims capabilities Streamlining your dealership’s claims process has always been a priority for us. Read here to learn about LGM's self-serve claims and automation experience we've created to meet your evolving needs.
March 19, 2020 Customer Concepts How to explain Loan Protection Educate your customers on how Loan Protection can help protect their loan, their credit rating and their family lifestyle against a sudden life event.
March 2, 2020 Blog 4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENT 4 industry stats and tips on how your service department and fixed ops can contribute to more revenue.
