LGM launches ‘Improving CSI: Communication skills’ course for dealerships

March 3, 2020

We’re invested in helping our dealerships improve their performance and profits through learning and development. At LGM, we believe that an investment in on-going training helps dealerships provide the best customer experiences.

As a result, we are excited to announce the launch of a new on-demand dealer training course called Improving CSI: Communication Skills, exclusively for our customers.

This highly anticipated course is designed to help dealerships build customer loyalty by discovering and revisiting the latest research-backed communication techniques.

This course is ideal for Financial Service Managers and other dealership employees. Upon completion of the course, participants will be able to:

·  Better understand customer expectations and improve communication
·  Identify both your own and your customers’ personality styles
·  Improve your phone and email etiquette
·  Enhance your questioning and listening techniques
·  Manage customer complaints effectively

Enrollment for this course starts on March 16, 2020. To sign up for this on-demand course, dealerships can contact their LGM Dealer Development Manager for enrollment.