Benefits of Employee Engagement
Posted: Dec 20th, 2016In: Blog, Product Knowledge, TrainingHaving a highly engaged workforce doesn’t just benefit your staff. The biggest beneficiaries of employee engagement are your customers.
Read More about Benefits of Employee Engagement
5 benefits of extended warranties to the automotive customer
Posted: Dec 8th, 2016In: Blog, Industry News, Product Knowledge, TrainingHelp your customer see the value in purchasing an extended warranty with these 5 benefits.
Read More about 5 benefits of extended warranties to the automotive customer
Leasing changes the F&I game, but not forever
Posted: Nov 30th, 2016In: Blog, Industry News, Product Knowledge, TrainingAs the Financial Services Office adapts to rising lease penetration, what is lost in the more traditional F&I product mix is made up for in programs like pre-paid maintenance and appearance protection.
Read More about Leasing changes the F&I game, but not forever
The future of F&I in an age of increasing vehicle quality
Posted: Nov 23rd, 2016In: Blog, Industry News, Product Knowledge, TrainingWhile modern vehicles are becoming increasingly refined in their mechanical design, they’re also becoming more high-tech and filled with sensitive electronics that need to be monitored. So will F&I products still have a role as[...]
Read More about The future of F&I in an age of increasing vehicle quality
Five opportunities for your Financial Services Office
Posted: Nov 3rd, 2016In: Blog, Industry News, Product Knowledge, TrainingThere is no single, all-encompassing key to optimizing performance and profitability in the Financial Services Office (FSO). The solution lies instead in a series of components that, when individually strong and perfectly positioned, combine together[...]
Read More about Five opportunities for your Financial Services Office
Crystal Clear
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingTrust is built on transparency. Today’s modern customers want to be in the know, and they feel more comfortable when they understand what they’re buying.
Read More about Crystal Clear
Equip and Empower Consumers
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingModern digital consumers crave information. Empowering your customers with the correct resources could be the difference between gaining and losing a sale.
Read More about Equip and Empower Consumers
A different dynamic
Posted: Oct 21st, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingDon’t treat your online shoppers the same way you’d treat a walk-in. If you do, you’ll lose them long before you ever meet them.
Read More about A different dynamic
5 tips to improve your F&I presentation
Posted: Oct 6th, 2016In: Blog, Industry News, Product Knowledge, TrainingF&I is often the last stop in a customer’s buying experience, and you can ensure they leave the dealership happy with these 5 tips.
Read More about 5 tips to improve your F&I presentation
Dealing with tough customers
Posted: Sep 21st, 2016In: Blog, Industry News, Product Knowledge, TrainingCustomers today are armed with all of the information in the world, and for the F&I manager, that means adapting their sales strategy. Offering a customer-focused, consultative experience can turn selling into shopping. Read AutoJournal's[...]
Read More about Dealing with tough customers