BMW Forum focuses on expanding product knowledge across the dealership
Posted: Mar 27th, 2017In: Blog, Industry News, Product Knowledge, TrainingLGM trainers and members of the Service team travelled across the country in February to help lead forums on product knowledge and service tools in conjunction with BMW.
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The balancing act
Posted: Mar 16th, 2017In: Blog, Industry News, Product KnowledgeF&I providers have to care for the needs of today’s increasingly polarized customers. How do we reconcile these vastly different lifestyles? It’s a delicate balancing act.
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Benefits of Employee Engagement
Posted: Dec 20th, 2016In: Blog, Product Knowledge, TrainingHaving a highly engaged workforce doesn’t just benefit your staff. The biggest beneficiaries of employee engagement are your customers.
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5 benefits of extended warranties to the automotive customer
Posted: Dec 8th, 2016In: Blog, Industry News, Product Knowledge, TrainingHelp your customer see the value in purchasing an extended warranty with these 5 benefits.
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Leasing changes the F&I game, but not forever
Posted: Nov 30th, 2016In: Blog, Industry News, Product Knowledge, TrainingAs the Financial Services Office adapts to rising lease penetration, what is lost in the more traditional F&I product mix is made up for in programs like pre-paid maintenance and appearance protection.
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The future of F&I in an age of increasing vehicle quality
Posted: Nov 23rd, 2016In: Blog, Industry News, Product Knowledge, TrainingWhile modern vehicles are becoming increasingly refined in their mechanical design, they’re also becoming more high-tech and filled with sensitive electronics that need to be monitored. So will F&I products still have a role as[...]
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Five opportunities for your Financial Services Office
Posted: Nov 3rd, 2016In: Blog, Industry News, Product Knowledge, TrainingThere is no single, all-encompassing key to optimizing performance and profitability in the Financial Services Office (FSO). The solution lies instead in a series of components that, when individually strong and perfectly positioned, combine together[...]
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Crystal Clear
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingTrust is built on transparency. Today’s modern customers want to be in the know, and they feel more comfortable when they understand what they’re buying.
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Equip and Empower Consumers
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingModern digital consumers crave information. Empowering your customers with the correct resources could be the difference between gaining and losing a sale.
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A different dynamic
Posted: Oct 21st, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingDon’t treat your online shoppers the same way you’d treat a walk-in. If you do, you’ll lose them long before you ever meet them.
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