Forum tackles issues on the advancement of women in the auto industry
Posted: May 23rd, 2017In: Blog, Industry NewsDiana Ricketts, LGM's vice president of strategic partnerships, shares her takeaways from the Women and Automotive Canadian Leadership Forum.
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The sales process: Rethink everything
Posted: Apr 19th, 2017In: Blog, Digital, Industry NewsThese times of technological advancement and industry disruption call for a rethinking of even the most proven selling techniques.
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2017 campaign closes with 18,500+ pledges
Posted: Apr 13th, 2017In: Blog, Industry News, Social ResponsibilityThe Auto Dealers Against Distracted Driving Campaign surpassed all expectations. Together, dealers collected a record-breaking number of pledges from across the country.
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BMW Forum focuses on expanding product knowledge across the dealership
Posted: Mar 27th, 2017In: Blog, Industry News, Product Knowledge, TrainingLGM trainers and members of the Service team travelled across the country in February to help lead forums on product knowledge and service tools in conjunction with BMW.
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Human touch in an automated era
Posted: Mar 23rd, 2017In: Blog, Digital, Industry NewsAs we confront the move towards automated delivery of products and services, the human element of customer service is bound to change, but not disappear.
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The balancing act
Posted: Mar 16th, 2017In: Blog, Industry News, Product KnowledgeF&I providers have to care for the needs of today’s increasingly polarized customers. How do we reconcile these vastly different lifestyles? It’s a delicate balancing act.
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Consumers want out of the box
Posted: Mar 8th, 2017In: Blog, Digital, Industry NewsIn an interview with Canadian auto dealer, LGM’s Jeff Fallowfield discusses how F&I product design must adapt to fit a changing consumer.
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Auto dealers across Canada band together to put an end to distracted driving
Posted: Mar 1st, 2017In: Blog, Industry News, Social ResponsibilityThousands of dealership customers are set to #TakeTheWheel this month in the third annual Auto Dealers Against Distracted Driving Campaign.
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LGM’s HUB built for the future
Posted: Jan 27th, 2017In: Blog, Digital, Industry NewsIn an interview with Canadian AutoWorld, LGM's Drew Collier and Jeff Fallowfield discuss the importance of technological innovation in the auto industry.
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Customer service a hot topic at LGM’s OEM forum
Posted: Jan 25th, 2017In: Blog, Industry News, TrainingGrowing trends around service excellence means that the key to adapting to this changing marketplace is a consumer-centric approach.
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