Human touch in an automated era
Posted: Mar 23rd, 2017In: Blog, Digital, Industry NewsAs we confront the move towards automated delivery of products and services, the human element of customer service is bound to change, but not disappear.
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LGM’s HUB built for the future
Posted: Jan 27th, 2017In: Blog, Digital, Industry NewsIn an interview with Canadian AutoWorld, LGM's Drew Collier and Jeff Fallowfield discuss the importance of technological innovation in the auto industry.
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Customer service a hot topic at LGM’s OEM forum
Posted: Jan 25th, 2017In: Blog, Industry News, TrainingGrowing trends around service excellence means that the key to adapting to this changing marketplace is a consumer-centric approach.
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Canadian dealers to stand up against distracted driving during spring 2017 campaign
Posted: Jan 25th, 2017In: Blog, Industry News, Social ResponsibilityAs major players in the automotive industry and a main contact at the vehicle point-of-sale, dealers are uniquely positioned as powerful influencers of driving habits in their local communities.
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Auto dealers joining forces to end distracted driving in Canada
Posted: Jan 4th, 2017In: Blog, Social ResponsibilityDealers across the country are taking collective action this spring to eliminate a growing threat to their local communities: distracted driving.
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The future of F&I in an age of increasing vehicle quality
Posted: Nov 23rd, 2016In: Blog, Industry News, Product Knowledge, TrainingWhile modern vehicles are becoming increasingly refined in their mechanical design, they’re also becoming more high-tech and filled with sensitive electronics that need to be monitored. So will F&I products still have a role as[...]
Read More about The future of F&I in an age of increasing vehicle qualityShowcase value and sell products to a complicated digital consumer
Posted: Jul 27th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingIn the age of digital marketing, it’s essential that the F&I industry adapts to new demands. LGM’s Jeff Fallowfield discusses the importance of showcasing value to the digital consumer.
Read More about Showcase value and sell products to a complicated digital consumerThe modern F&I customer
Posted: May 11th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingThe modern digital consumer demands more from their car buying experience than ever before. LGM’s Jeff Fallowfield discusses how this changing attitude is set to forever alter the automotive and F&I point-of-sale process.
Read More about The modern F&I customerLGM adds fourth day to Elite Performance Course
Posted: Mar 18th, 2016In: Blog, Industry News, TrainingTraining is a journey—not an event. Learn how LGM’s new 1-Day Elite Performance course for F&I managers aims to advance techniques to better understand your customer.
Read More about LGM adds fourth day to Elite Performance CourseDealing with the suspicious consumer
Posted: Mar 16th, 2016In: Blog, Digital, Industry News, Product KnowledgeRoughly 70% of the car buying process takes place before even setting foot in a dealership. Learn how major players in F&I are taking advantage of this new reality.
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