VANCOUVER, BC (May 23, 2019) – LGM Financial Services has announced the launch of Distinction, a dealer performance consultation strategy designed to optimize dealers’ overall business performance and enhance the consumer experience.
LGM’s national network of Distinction certified dealer development managers will work closely with Canadian automotive dealers to identify their unique needs and develop a tailored development plan for their entire store, largely focusing on the financial services office and individual employees.
As part of the Distinction performance formula, LGM will offer personalized training offered in various formats, including one-on-one coaching, comprehensive online training, and group sessions. By conveniently bringing the training to dealers, financial services managers are able to take relevant training on their schedule without having to leave the dealership. This flexible new offering also eliminates training delays for new hires and is customized for each employee.
“LGM is proud to be a trusted partner for dealer performance and profitability consultation,” says Don Ritchie, VP, National Distinction. “By working closely with each dealerships’ unique needs, our team can customize the program to improve overall dealership profitability and customer satisfaction.”
“We listened to what Canadian dealerships want from their training partners and we’re excited to offer them a new training method coupled with important factors that contribute to dealers’ overall success,” says Ritchie. “Distinction is a comprehensive approach to business consultation that caters to the entire dealership business model, in addition to the financial services office.”
As dealers navigate the challenging new trends in the automotive industry today, finding the right training partner is critical to expediting how their businesses evolve. With digital retailing becoming increasingly important, the Distinction program offers change management support on implementing an omni-channel solution that seamlessly integrates the online and in-store shopping experience for consumers.
Dealers that are interested in learning more about LGM’s Distinction program should contact their LGM dealer development manager or call 1-866-287-6218.
LGM Financial Services
ABOUT LGM FINANCIAL SERVICES
LGM Financial Services has been a leader in Canada’s automotive industry since 1998 by supplying branded warranty, finance and insurance products to distinguished automotive manufacturers and dealers across the country. Driven by innovation and service excellence, LGM is focused on maximizing dealership performance and customer satisfaction through products that are backed by an elite F&I sales training program, and a comprehensive claims and dealer support network. Read more at LGM.ca.