Introducing LGM’s newly rebranded Customer Experience Team

September 27, 2021

As of October 1st, LGM’s Service team will now be referred to as the Customer Experience team. This rebranding aligns with a new vision for Service as they evolve to address the priorities of the organization and adopt a more consumer-centric approach while continuing to exceed dealer expectations.

The team’s dedication to Service Excellence will remain unchanged and they will continue to demonstrate a commitment to exceeding customer expectations

What will change? 

Effective October 1st, LGM’s existing Service department will be rebranded as Customer Experience. Team name changes will be as follows:

  • Customer Care (formerly known as Claims) – The Customer Care team is here to support dealers, repair facilities and customers with coverage inquiries and claims submissions, specifically focused on the submission and adjudication of claims supporting a seamless experience with our Customer Experience team.
  • Customer Success (formerly known as Dealer Support) – The Customer Success team supports dealers with policy administration and sales, responds to Live Chat inquiries related to policy and claim initiations, answers consumer coverage requests, and supports all business units on dealer and repair facility management.

How can I contact the Customer Experience teams?