As part of our response to the evolving coronavirus (COVID-19) situation, this page has been created to provide our community with the most up-to-date information as it relates to our business, customers and partners. We’re committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.
FREQUENTLY ASKED QUESTIONS (FAQs)
What are we doing in response to the coronavirus?
At LGM, we are committed to supporting our customers and will continue to actively look for ways to responsibly assist during this time. Your safety and well-being are our first and foremost concern as we all come together to protect our global community.
We’ll keep you posted on this page and will continue to reach out to you on a variety of relevant tools, enhancements and more, specifically designed/created/developed to support you at this time.
As for our business continuity update, you can read it posted here.
For Dealers and Representatives
The safety of our dealers, customers, and representatives is of critical importance. We’ve created a Dealer Pre-Visit Check List which outlines the formal health and safety protocols we have implemented as we prepare to visit dealerships and workplaces across Canada. You can find out what to expect from a visit here.
We also know that many dealerships have been forced to change their daily operations due to COVID-19. We’ve been working to support our dealers during this time and have created a Financial Services Office During COVID guide, which can be found here, as well as resources on how to set up a remote Financial Services Office, accessible here.
For a limited time, we have also been offering free dealer training. We’ve created this resource to help all Canadian dealerships, not just the ones we work with personally. We’re in this together and we’re here to help you navigate this new environment.
Are we still processing purchases and claims?
Yes, we are still processing purchases and claims as per usual business at this time. Current product eligibility and requirements apply. If you have any questions about processing purchases or claims, you can reach out to our service and support teams. Contact information can be found here.
Are our Loan Protection customers covered?
Yes. CUMIS – the insurer of this product – is operating business as usual for any life, disability, or loss of employment claims. Elimination period will apply. For specific details, your customers can call this number to get answers or to open a claim: 1.855.587.8595.
Media and Communications
For Claims and Dealer Support
See our contact page
For individual dealership questions
Reach out to your Dealer Development Manager.
HOURS OF OPERATION
Monday – Friday | 8:30 am – 8:30 pm (EST)
Monday – Friday | 7:30 am – 7:30 pm (EST)
Monday – Friday | 9:00 am – 5:00 pm (PST)