LGM enhances claims experience through innovative AI integrations
Posted: Aug 17th, 2021In: Blog, Customer, Digital, Industry News, Press ReleasesLGM Financial Services Inc. (LGM), one of Canada’s leading Finance and Insurance (F&I) providers, announces how their active role in using artificial intelligence (AI) and rules-based solutions has enabled an enhanced claims experience for their[...]
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Introducing Live Chat: A new time-saving feature for enhanced service
Posted: May 10th, 2021In: Blog, CustomerWe are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.
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LGM launches Dealership Knowledge Base to better serve customers
Posted: Jan 27th, 2021In: Blog, CustomerLGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both[...]
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WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY
Posted: Jun 11th, 2020In: Blog, CustomerLGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]
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4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENT
Posted: Mar 2nd, 2020In: Blog, Customer, Training4 industry stats and tips on how your service department and fixed ops can contribute to more revenue.
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EXTENDED CAR WARRANTY FOR RIDE SHARING
Posted: Feb 10th, 2020In: Blog, Customer, Product KnowledgeWe’re committed to innovate and enhance our product portfolio to match the next and future generations of mobility – including ride shares.
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OUR PURPOSE, OUR WHY AT LGM
Posted: Jan 14th, 2020In: Blog, Customer, Digital, PeopleLearn about who we are and what we are building towards at LGM. Including our company mission, values, and future focus.
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Creating Raving Fans
Posted: Jan 13th, 2020In: Blog, Customer, Digital, UncategorizedCustomer expectations are at an all-time high when it comes to immediate access to information and personalization. A positive customer experience can be broken down into five key factors: accessible information, personalization, integration and interactivity,[...]
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3 must-know trends on how car buyers shop
Posted: Dec 2nd, 2019In: Blog, Customer, Digital, Industry NewsWe cover the must-know trends on how car buyers’ shop – from digital and physical channels to demographic preferences. Plus tips and strategies on how you can up your game.
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Replacement Insurance completes full suite of SecureDrive protection products in Québec
Posted: Aug 20th, 2019In: Blog, Customer, Digital, Industry NewsLGM Financial Services is excited to announce that Replacement Insurance is now available in Québec under the SecureDrive brand.
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