LGM’s Live Chat delivers improvements to claims process and customer service following initial launch
Posted: Apr 18th, 2022In: Blog, CustomerLearn how the Live Chat feature has improved LGM's claims and customer service experience and how to access it from HUB.
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Introducing LGM’s newly rebranded Customer Experience Team
Posted: Sep 27th, 2021In: Blog, Customer, Press ReleasesAs of October 1st, LGM’s Service team will now be referred to as the Customer Experience team. This rebranding aligns with a new vision for Service as they evolve to address the priorities of the[...]
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LGM improves claims payment service through 24/7 online support service for dealers
Posted: Sep 21st, 2021In: Blog, Customer, Hub ServiceAs of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.
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LGM enhances claims experience through innovative AI integrations
Posted: Aug 17th, 2021In: Blog, Customer, Digital, Industry News, Press ReleasesLGM Financial Services Inc. (LGM), one of Canada’s leading Finance and Insurance (F&I) providers, announces how their active role in using artificial intelligence (AI) and rules-based solutions has enabled an enhanced claims experience for their[...]
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Introducing Live Chat: A new time-saving feature for enhanced service
Posted: May 10th, 2021In: Blog, CustomerWe are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.
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LGM launches Dealership Knowledge Base to better serve customers
Posted: Jan 27th, 2021In: Blog, CustomerLGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both[...]
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WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY
Posted: Jun 11th, 2020In: Blog, CustomerLGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]
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4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENT
Posted: Mar 2nd, 2020In: Blog, Customer, Training4 industry stats and tips on how your service department and fixed ops can contribute to more revenue.
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EXTENDED CAR WARRANTY FOR RIDE SHARING
Posted: Feb 10th, 2020In: Blog, Customer, Product KnowledgeWe’re committed to innovate and enhance our product portfolio to match the next and future generations of mobility – including ride shares.
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OUR PURPOSE, OUR WHY AT LGM
Posted: Jan 14th, 2020In: Blog, Customer, Digital, People, Social ResponsibilityLearn about who we are and what we are building towards at LGM. Including our company mission, values, and future focus.
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