LGM’s Live Chat delivers improvements to claims process and customer service following initial launch
Posted: Apr 18th, 2022In: Blog, CustomerLearn how the Live Chat feature has improved LGM's claims and customer service experience and how to access it from HUB.
Read More about LGM’s Live Chat delivers improvements to claims process and customer service following initial launchIntroducing LGM’s newly rebranded Customer Experience Team
Posted: Sep 27th, 2021In: Blog, Customer, Press ReleasesAs of October 1st, LGM’s Service team will now be referred to as the Customer Experience team. This rebranding aligns with a new vision for Service as they evolve to address the priorities of the[...]
Read More about Introducing LGM’s newly rebranded Customer Experience TeamLGM improves claims payment service through 24/7 online support service for dealers
Posted: Sep 21st, 2021In: Blog, Customer, Hub ServiceAs of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.
Read More about LGM improves claims payment service through 24/7 online support service for dealersLGM enhances claims experience through innovative AI integrations
Posted: Aug 17th, 2021In: Blog, Customer, Digital, Industry News, Press ReleasesLGM Financial Services Inc. (LGM), one of Canada’s leading Finance and Insurance (F&I) providers, announces how their active role in using artificial intelligence (AI) and rules-based solutions has enabled an enhanced claims experience for their[...]
Read More about LGM enhances claims experience through innovative AI integrationsIntroducing Live Chat: A new time-saving feature for enhanced service
Posted: May 10th, 2021In: Blog, CustomerWe are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.
Read More about Introducing Live Chat: A new time-saving feature for enhanced serviceLGM launches Dealership Knowledge Base to better serve customers
Posted: Jan 27th, 2021In: Blog, CustomerLGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both[...]
Read More about LGM launches Dealership Knowledge Base to better serve customersWORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY
Posted: Jun 11th, 2020In: Blog, CustomerLGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]
Read More about WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENT
Posted: Mar 2nd, 2020In: Blog, Customer, Training4 industry stats and tips on how your service department and fixed ops can contribute to more revenue.
Read More about 4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENTEXTENDED CAR WARRANTY FOR RIDE SHARING
Posted: Feb 10th, 2020In: Blog, Customer, Product KnowledgeWe’re committed to innovate and enhance our product portfolio to match the next and future generations of mobility – including ride shares.
Read More about EXTENDED CAR WARRANTY FOR RIDE SHARINGOUR PURPOSE, OUR WHY AT LGM
Posted: Jan 14th, 2020In: Blog, Customer, Digital, People, Social ResponsibilityLearn about who we are and what we are building towards at LGM. Including our company mission, values, and future focus.
Read More about OUR PURPOSE, OUR WHY AT LGM