Meet LGM’s new Dealer Service Performance team
Posted: Jan 29th, 2018In: Blog, Customer, Industry News, PeopleLGM has launched a new team that will be out in the field ensuring service representatives have a top-notch experience with our latest advancements.
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The power of emotion
Posted: Jan 4th, 2018In: Blog, Customer, People & CultureLGM's Learning and Development Specialist discusses why emotional intelligence is a vital component of customer service in your dealership.
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Car buying 101
Posted: Nov 29th, 2017In: Blog, CustomerRobert Sévigny, LGM's VP of National Sales, was interviewed for the October issue of AutoJournal on how to best cater to the educated customer.
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5 memorable moments of 2017 TalkAUTO Canada
Posted: Nov 20th, 2017In: Blog, Customer, DigitalThe sixth annual TalkAUTO Canada conference on November 8 attracted hundreds of automotive enthusiasts from across Canada. Read all about the top highlights of the event.
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Cause for concern
Posted: Aug 2nd, 2017In: Blog, CustomerAnthony Okuchi, Senior Manager, Product Strategy was interviewed by AutoJournal about how carrying too much debt can have a negative impact on both consumers and dealers.
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The changing role of the Business Manager
Posted: Jul 25th, 2017In: Blog, CustomerPaul Roberts, Senior Manager, Integrations was interviewed by AutoJournal about how collaboration is the game changer in our industry as consumer attitudes change.
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Put ’em at ease
Posted: Jul 18th, 2017In: Blog, CustomerNathalie Abdallah, Manager, Retail Training wrote an article in the June 2017 issue of AutoJournal about easy tips and tricks to make your customer feel more comfortable during the F&I process.
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Dealing with digital natives
Posted: Jul 11th, 2017In: Blog, Customer, DigitalAnthony Okuchi, Senior Manager, Product Strategy was interviewed by AutoJournal about how dealers and F&I managers are required to deliver through online methods with this generation of digital consumers, transforming the traditional sales process.[...]
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