Customer Archives - LGM Financial Services Inc.

Introducing LGM’s newly rebranded Customer Experience Team

As of October 1st, LGM’s Service team will now be referred to as the Customer Experience team. This rebranding aligns with a new vision for Service as they evolve to address the priorities of the[...]

LGM improves claims payment service through 24/7 online support service for dealers

By:ggignacPosted: Sep 21st, 2021In: Blog, Customer, Hub Service

As of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.

LGM enhances claims experience through innovative AI integrations

By:ggignacPosted: Aug 17th, 2021In: Blog, Customer, Digital, Industry News, Press Releases

LGM Financial Services Inc. (LGM), one of Canada’s leading Finance and Insurance (F&I) providers, announces how their active role in using artificial intelligence (AI) and rules-based solutions has enabled an enhanced claims experience for their[...]

Introducing Live Chat: A new time-saving feature for enhanced service

By:ggignacPosted: May 10th, 2021In: Blog, Customer

We are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.

LGM launches Dealership Knowledge Base to better serve customers

By:atraceyPosted: Jan 27th, 2021In: Blog, Customer

LGM is proud to announce the launch of our new self-serve feature, the Dealership Knowledge Base. This feature is available to our partnered dealerships and repair facilities directly through our point of sale system, both[...]

WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY

By:amacdonaldPosted: Jun 11th, 2020In: Blog, Customer

LGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]

4 WAYS TO IMPROVE CUSTOMER LOYALTY IN YOUR SERVICE DEPARTMENT

By:kkaoPosted: Mar 2nd, 2020In: Blog, Customer, Training

4 industry stats and tips on how your service department and fixed ops can contribute to more revenue.

EXTENDED CAR WARRANTY FOR RIDE SHARING

By:kkaoPosted: Feb 10th, 2020In: Blog, Customer, Product Knowledge

We’re committed to innovate and enhance our product portfolio to match the next and future generations of mobility – including ride shares.

OUR PURPOSE, OUR WHY AT LGM

By:kkaoPosted: Jan 14th, 2020In: Blog, Customer, Digital, People, Social Responsibility

Learn about who we are and what we are building towards at LGM. Including our company mission, values, and future focus.

Creating Raving Fans

By:atraceyPosted: Jan 13th, 2020In: Blog, Customer, Digital, Uncategorized

Customer expectations are at an all-time high when it comes to immediate access to information and personalization. A positive customer experience can be broken down into five key factors: accessible information, personalization, integration and interactivity,[...]