Customer

Talking Transparency

Jeff Schulz, LGM's EVP, Marketing, chatted with Canadian AutoJournal on how both financial services managers and consumers stand to benefit from F&I online.

Understanding the consumer journey from online to offline

By:LindsayPosted: Nov 16th, 2018In: Blog, Customer, Digital, Industry News

The online marketplace and the shift in consumer behaviour have changed the competitive landscape. Cherry Morgan, LGM's Digital Product Manager, discusses the importance of understanding your customer's journey from the web to your dealership.[...]

Adapting to the modern consumer in the digital space

By:StephaniePosted: Nov 2nd, 2018In: Blog, Customer, Digital

Don’t miss F&I panelist speaker, Brad Dickerson, during the TalkAUTO 2018 Canada Conference in Toronto on Wednesday, November 7 as he discusses the disruptive trends in the F&I space.

Meet LGM’s new Dealer Service Performance team

By:StephaniePosted: Jan 29th, 2018In: Blog, Customer, Industry News, People

LGM has launched a new team that will be out in the field ensuring service representatives have a top-notch experience with our latest advancements.

The power of emotion

By:StephaniePosted: Jan 4th, 2018In: Blog, Customer, People & Culture

LGM's Learning and Development Specialist discusses why emotional intelligence is a vital component of customer service in your dealership.

Car buying 101

By:MegPosted: Nov 29th, 2017In: Blog, Customer

Robert Sévigny, LGM's VP of National Sales, was interviewed for the October issue of AutoJournal on how to best cater to the educated customer.

5 memorable moments of 2017 TalkAUTO Canada

By:MegPosted: Nov 20th, 2017In: Blog, Customer, Digital

The sixth annual TalkAUTO Canada conference on November 8 attracted hundreds of automotive enthusiasts from across Canada. Read all about the top highlights of the event.

Cause for concern

By:StephaniePosted: Aug 2nd, 2017In: Blog, Customer

Anthony Okuchi, Senior Manager, Product Strategy was interviewed by AutoJournal about how carrying too much debt can have a negative impact on both consumers and dealers.

The changing role of the Business Manager

By:StephaniePosted: Jul 25th, 2017In: Blog, Customer

Paul Roberts, Senior Manager, Integrations was interviewed by AutoJournal about how collaboration is the game changer in our industry as consumer attitudes change.

Put ’em at ease

By:StephaniePosted: Jul 18th, 2017In: Blog, Customer

Nathalie Abdallah, Manager, Retail Training wrote an article in the June 2017 issue of AutoJournal about easy tips and tricks to make your customer feel more comfortable during the F&I process.