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In: Blog, Customer, Hub Service

LGM improves claims payment service through 24/7 online support service for dealers

We are pleased to announce that as of October 4th, 2021, we will be improving dealer experiences through our digital settlement support service, accessible 24/7!

As LGM continues to strive to exceed expectations and look for more digital opportunities for our dealer partners and repair facilities, we will be transitioning to offering settlement support exclusively online via email and through FAQs in our Dealer Knowledgebase, located in HUB.

Due to the successful adoption and positive feedback received from dealers and repair facilities regarding our self-serve support thus far, we have concluded that we can continue to exceed expectations with improved online settlement support; thus, as of October 4th, 2021, we will be transitioning away from our phone service. We are excited by this online transition and how it will enable more autonomy and more efficiency for our dealer partners.

Why transition to exclusively online support?

We are excited about the lasting benefits that will be seen from this transition, including:

  • Real-time answers: Skip the wait in the phone queue and get real-time answers. Our centralized and easy-to-use Dealer Knowledgebase is ready with immediate answers to frequently asked questions and will equip you with essential information at your fingertips.
  • Self-serve access: Our online claims payment tool allows dealers to submit payments any time, any day of the week.

We are excited that this online transition will allow us to continue to provide efficient and excellent service. Please rest assured our team will remain available to make outbound phone calls for urgent or sensitive requests needing additional support.

If you have any questions about this transition, please reach out to your local Dealer Development Manager.