How to help your claims adjuster
Posted: Feb 15th, 2017In: Blog, People & CultureWant an insider’s look at what your claims adjuster is doing? Wonder how you can speed up your call? Learn how you can streamline your claims experience.
Read More about How to help your claims adjusterGetting to know your claims adjuster
Posted: Feb 1st, 2017In: Blog, People & Culture1Calling customer support doesn’t have to be painful. LGM co-op student Derek Chu shares his experience with LGM’s “Voice of the Customer” training.
Read More about Getting to know your claims adjusterLGM’s HUB built for the future
Posted: Jan 27th, 2017In: Blog, Digital, Industry NewsIn an interview with Canadian AutoWorld, LGM's Drew Collier and Jeff Fallowfield discuss the importance of technological innovation in the auto industry.
Read More about LGM’s HUB built for the futureCustomer service a hot topic at LGM’s OEM forum
Posted: Jan 25th, 2017In: Blog, Industry News, TrainingGrowing trends around service excellence means that the key to adapting to this changing marketplace is a consumer-centric approach.
Read More about Customer service a hot topic at LGM’s OEM forumCanadian dealers to stand up against distracted driving during spring 2017 campaign
Posted: Jan 25th, 2017In: Blog, Industry News, Social ResponsibilityAs major players in the automotive industry and a main contact at the vehicle point-of-sale, dealers are uniquely positioned as powerful influencers of driving habits in their local communities.
Read More about Canadian dealers to stand up against distracted driving during spring 2017 campaignHearts and soul
Posted: Dec 22nd, 2016In: Blog, Industry News, Social ResponsibilityAuto dealers care deeply about their communities and many aren’t afraid to dig into their wallets to help those in need.
Read More about Hearts and soulBenefits of Employee Engagement
Posted: Dec 20th, 2016In: Blog, Product Knowledge, TrainingHaving a highly engaged workforce doesn’t just benefit your staff. The biggest beneficiaries of employee engagement are your customers.
Read More about Benefits of Employee EngagementLGM Hosts “Exceptional” Forum
Posted: Dec 20th, 2016In: Blog, Industry News, TrainingCustomer service guru Micah Solomon and automotive research expert J.D. Ney share their insights and tips on how to deliver to the changing consumer at LGM’s OEM forum.
Read More about LGM Hosts “Exceptional” Forum5 benefits of extended warranties to the automotive customer
Posted: Dec 8th, 2016In: Blog, Industry News, Product Knowledge, TrainingHelp your customer see the value in purchasing an extended warranty with these 5 benefits.
Read More about 5 benefits of extended warranties to the automotive customer