How to help your claims adjuster
Posted: Feb 15th, 2017In: Blog, People & CultureWant an insider’s look at what your claims adjuster is doing? Wonder how you can speed up your call? Learn how you can streamline your claims experience.
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Getting to know your claims adjuster
Posted: Feb 1st, 2017In: Blog, People & Culture1Calling customer support doesn’t have to be painful. LGM co-op student Derek Chu shares his experience with LGM’s “Voice of the Customer” training.
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LGM’s HUB built for the future
Posted: Jan 27th, 2017In: Blog, Digital, Industry NewsIn an interview with Canadian AutoWorld, LGM's Drew Collier and Jeff Fallowfield discuss the importance of technological innovation in the auto industry.
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Customer service a hot topic at LGM’s OEM forum
Posted: Jan 25th, 2017In: Blog, Industry News, TrainingGrowing trends around service excellence means that the key to adapting to this changing marketplace is a consumer-centric approach.
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Canadian dealers to stand up against distracted driving during spring 2017 campaign
Posted: Jan 25th, 2017In: Blog, Industry News, Social ResponsibilityAs major players in the automotive industry and a main contact at the vehicle point-of-sale, dealers are uniquely positioned as powerful influencers of driving habits in their local communities.
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Hearts and soul
Posted: Dec 22nd, 2016In: Blog, Industry News, Social ResponsibilityAuto dealers care deeply about their communities and many aren’t afraid to dig into their wallets to help those in need.
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Benefits of Employee Engagement
Posted: Dec 20th, 2016In: Blog, Product Knowledge, TrainingHaving a highly engaged workforce doesn’t just benefit your staff. The biggest beneficiaries of employee engagement are your customers.
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LGM Hosts “Exceptional” Forum
Posted: Dec 20th, 2016In: Blog, Industry News, TrainingCustomer service guru Micah Solomon and automotive research expert J.D. Ney share their insights and tips on how to deliver to the changing consumer at LGM’s OEM forum.
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5 benefits of extended warranties to the automotive customer
Posted: Dec 8th, 2016In: Blog, Industry News, Product Knowledge, TrainingHelp your customer see the value in purchasing an extended warranty with these 5 benefits.
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