Our motivations: We are committed to providing exceptional service in all aspects of our business. Our motivation in providing you with access to our OmbudService is to provide a forum for you to freely voice your concerns if you are not satisfied with the service you received, a transparent process for the review of all concerns and an executive officer who will efficiently and impartially review all concerns based on the facts.
Process: You may raise your concerns through our feedback form. In the event you wish to escalate your concern once you’ve completed the feedback process, please submit your concern to our. We encourage you to raise your concerns as quickly as possible to promote an effective resolution process, including providing all relevant facts, documents and how you think your concerns could be adequately resolved.
Principle-based review: Our OmbudService will use these principles to review your concerns: