LGM EARNS CERTIFICATION UNDER THE PRESTIGIOUS SERVICES CAPABILITY & PERFORMANCE (SCP) STANDARDS
Vancouver, BC – July 12, 2012 – Lions Gate Marketing Company Ltd. (LGM) announced today that it has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard. LGM achieved certification after an extensive audit of their Vancouver office and service center. The SCP Standards quantify the effectiveness of customer service based upon a stringent set of performance standards and represents best practices in the industry.
“We have always held the belief that Service Excellence is one of the pillars of corporate health”, said Adam Hill, CEO of LGM. “This certification is an outstanding achievement, and one that comes out of the direct desire to make Service Excellence a measurable part of our organization. This is a milestone that not only defines our corporate culture, but also sends a clear message to our business partners and customers that LGM is dedicated to efficient processes and tangible results.
The SCP Support Standard, is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of service operations. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“The SCP Standards represent the global standard for service quality and are used by leading companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “LGM can be proud to be placed among the industry leaders in service excellence through their attainment of certification under the SCP Standards program.”
LGM joins the ranks of other leading companies that have achieved the prestigious and sought-after SCP Certification, including Lockheed Martin Corporation, EMC2, McKesson Corporation, Advent Software, and Wind River Systems among others. Currently, more than 200 support organizations around the world participate in the SCP program.
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ABOUT SERVICES STRATEGIES CORPORATION
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email.
LGM is a leading provider of finance and insurance products in the automotive sector and a recognized supplier of warranty solutions for the consumer electronics industry. LGM has built success upon innovative products, creative design and distinguished manufacturing client relationships. LGM’s philosophy is to maximize sales performance by delivering quality products backed with leading training and support. LGM has been ranked among Canada’s Best Workplaces by the Great Place to Work® Institute for the last six years and has been honored by PROFIT 200 as one of Canada’s most profitable companies for the last four years consecutively.