Service Excellence Archives - LGM Financial Services Inc.

Introducing LGM Academy: LGM’s new dealer training brand

By:ggignacPosted: Oct 1st, 2021In: Blog, Training

We are excited to introduce you to LGM Academy, LGM’s newly rebranded online dealer training offer. Along with this rebranding, we have also partnered with Big Think+ to offer even more exclusive training content for[...]

Introducing LGM’s newly rebranded Customer Experience Team

By:amacdonaldPosted: Sep 27th, 2021In: Blog, Customer, Press Releases

As of October 1st, LGM’s Service team will now be referred to as the Customer Experience team. This rebranding aligns with a new vision for Service as they evolve to address the priorities of the[...]

LGM improves claims payment service through 24/7 online support service for dealers

By:ggignacPosted: Sep 21st, 2021In: Blog, Customer, Hub Service

As of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.

LGM enhances claims experience through innovative AI integrations

By:ggignacPosted: Aug 17th, 2021In: Blog, Customer, Digital, Industry News, Press Releases

LGM Financial Services Inc. (LGM), one of Canada’s leading Finance and Insurance (F&I) providers, announces how their active role in using artificial intelligence (AI) and rules-based solutions has enabled an enhanced claims experience for their[...]

Introducing Live Chat: A new time-saving feature for enhanced service

By:ggignacPosted: May 10th, 2021In: Blog, Customer

We are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.

WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY

By:amacdonaldPosted: Jun 11th, 2020In: Blog, Customer

LGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]

ELEVATE YOUR PERFORMANCE WITH LGM’S SELF-SERVE CLAIMS CAPABILITIES

By:amacdonaldPosted: Apr 16th, 2020In: Blog, Digital

Streamlining your dealership’s claims process has always been a priority for us. Read here to learn about LGM's self-serve claims and automation experience we've created to meet your evolving needs.

RESPONSIBILITY FROM THE INSIDE OUT

By:amacdonaldPosted: Apr 8th, 2020In: Blog, People, People & Culture

At LGM, we pride ourselves on Responsibility from the Inside Out - especially as we continue to embrace our mission of “Responsible Mobility for all.” Here’s how our employees embrace our “Proud to be Responsible”[...]