LGM’s Live Chat delivers improvements to claims process and customer service following initial launch
Posted: Apr 18th, 2022In: Blog, CustomerLearn how the Live Chat feature has improved LGM's claims and customer service experience and how to access it from HUB.
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LGM Post Event Review: Optimizing F&I in the Age of Factory Orders
Posted: Apr 8th, 2022In: In the NewsAutoSphere (March 2022) – LGM Webinar discussed critical factors needed to succeed in the current new vehicle sales environment.
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LGM’s Jake Stacey Looks to Open Doors to More Women in Auto Finance
Posted: Apr 7th, 2022In: In the NewsCanadian AutoWorld (March 2022) – For decades now the automotive and financing landscape tended to be one of those redoubtable male enclaves. If you walk into any dealership, you are greeted and taken care of[...]
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LGM launches Live Chat for claims to better support our dealer partners!
Posted: Jan 20th, 2022In: Blog, TrainingLGM is proud to announce that in our pursuit to enhance the claims experience for our dealer partners, we are now offering real-time claims support via our Live Chat feature!
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Introducing LGM Academy: LGM’s new dealer training brand
Posted: Oct 1st, 2021In: Blog, TrainingWe are excited to introduce you to LGM Academy, LGM’s newly rebranded online dealer training offer. Along with this rebranding, we have also partnered with Big Think+ to offer even more exclusive training content for[...]
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Introducing LGM’s newly rebranded Customer Experience Team
Posted: Sep 27th, 2021In: Blog, Customer, Press ReleasesAs of October 1st, LGM’s Service team will now be referred to as the Customer Experience team. This rebranding aligns with a new vision for Service as they evolve to address the priorities of the[...]
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LGM improves claims payment service through 24/7 online support service for dealers
Posted: Sep 21st, 2021In: Blog, Customer, Hub ServiceAs of October 4, 2021, LGM will be transitioning to online-only settlement support service in an effort to drive efficiency, increase self-serve opportunities, and exceed dealer expectations.
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LGM enhances claims experience through innovative AI integrations
Posted: Aug 17th, 2021In: Blog, Customer, Digital, Industry News, Press ReleasesLGM Financial Services Inc. (LGM), one of Canada’s leading Finance and Insurance (F&I) providers, announces how their active role in using artificial intelligence (AI) and rules-based solutions has enabled an enhanced claims experience for their[...]
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Introducing Live Chat: A new time-saving feature for enhanced service
Posted: May 10th, 2021In: Blog, CustomerWe are excited to announce the launch of our new bilingual Live Chat and Chatbot feature that work seamlessly with our Dealership Knowledge Base launched earlier this year.
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WORKFORCE STRATEGIES FOR A POST-COVID-19 RECOVERY
Posted: Jun 11th, 2020In: Blog, CustomerLGM is committed to sharing up-to-date information and resources with you as we respond to the evolving COVID-19 situation. LGM believes these resources from Deloitte are a useful tool for our dealer and OEM partners,[...]
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