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A HOLISTIC APPROACH TO F&I TRAINING

Our blended approach allows you to receive training in various formats including, one-on-one coaching, comprehensive online training, FSM certification, and an in-person dealer consultation program.

All of our programs are designed to help increase your sales and improve customer satisfaction.

  • Exclusive access to selling tips and objection handling techniques for each product
  • Product positioning to help you drive more sales and increase customer retention
  • Updates on industry trends, compliance, and regulations
  • Personalized learning and dedicated coaching

Trainee Testimonials

Janice Williams
"I have taken away a lot of very good techniques and selling tools from the trainer. I have been in "many" training sessions over my years and hers has been hands down no question the BEST!...The day was very enjoyable, a lot of fun... I look forward to our meeting to set things up. You're a fantastic rep and I am sincerely grateful I have you!!!!"
Janice Williams

Finance Manager, Volvo Of Edmonton

Shawn Hagen
"The LGM course was the perfect introduction into the Financial Services role. The course provided endless insight into efficient processes and objection handling...I am currently utilizing their presentation style and have noticed a significant increase in both penetration of products and profitability. I would recommend the course to all Financial Services Managers. Whether you have been in the industry for years or are just starting out it is the perfect opportunity to hone your skills and adopt proven techniques."
Shawn Hagen

Financial Services Manager, VW Waterloo

Nicole Carobelli
"I have just completed the course today and I feel more comfortable offering MBP to my clients. I came in very nervous about the warranty, now feeling very confident in the product. The trainer had a positive, genuine outlook on the course and she takes the time to properly explain the steps to success, she truly wants us all to succeed…thank you for building my confidence up and helping me throughout these 3 days!"
Nicole Carobelli

Finance Manager, Kia of Hamilton

Dealer Consultation Program

LGM Distinction program provides in-depth comprehensive financial services analysis and a 3-day in–dealership consulting. Our recommendations can help your dealership realize quantifiable financial improvements.

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Online Courses

On-demand and interactive learning, whenever you want. Course completion can take two to three days and you’ll receive personalized coaching from your dedicated LGM Dealer Development Manager.

Sales Process

Distinction FSO Fundamentals

Examine the dynamics of the Financial Services Office and apply a consultative approach to selling with this training course.

Here’s what we’ll cover:

  • The Omni-Channel Customer Journey
  • Distinction FSO Consultative Selling Process
  • Customer Needs Assessment
  • Tailored Coverage Options
  • Menu Selling
  • Objection Handling
  • Achieving Customer Commitment
  • The Digital Consumer

PARTNERED WITH

LGM and the Automotive Business School of Canada at Georgian College partnered in 2017 to develop the Financial Services Manager Certificate Program. The program is designed to introduce students to the functions of a dealership’s Financial Services Office, as well as best practices for Financial Services Managers (FSMs).

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Sharpen your skills

Browse some of the latest training-related blogs in Industry Insights to stay on top of your game.

A CURATED LEARNING EXPERIENCE

Personalized Coaching

Your LGM Dealer Development Manager will provide a personalized learning and coaching experience throughout your training journey.

Flexible Learning

Complete training through bite-sized e-learning modules that allow you to learn at your own pace and at any time.

Goal Setting

Your LGM Dealer Development Manager will work with you to set goals throughout your path.

Measurable Results

Our training programs integrate performance evaluation measurements to ensure accurate skills assessment and progression to ultimately drive business results.

Continuous Support

Resources and support are available every step of the way, so you can focus on learning.