Human touch in an automated era
Posted: Mar 23rd, 2017In: Blog, Digital, Industry NewsAs we confront the move towards automated delivery of products and services, the human element of customer service is bound to change, but not disappear.
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Consumers want out of the box
Posted: Mar 8th, 2017In: Blog, Digital, Industry NewsIn an interview with Canadian auto dealer, LGM’s Jeff Fallowfield discusses how F&I product design must adapt to fit a changing consumer.
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LGM’s HUB built for the future
Posted: Jan 27th, 2017In: Blog, Digital, Industry NewsIn an interview with Canadian AutoWorld, LGM's Drew Collier and Jeff Fallowfield discuss the importance of technological innovation in the auto industry.
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À quoi ressemblera le directeur commercial dans 10 ans
Posted: Dec 6th, 2016In: Blog, Digital, Industry NewsSorry, this article is only available in French. Que sera le rôle de votre directeur commercial en 2025? La fonction existera-t-elle même encore 10 ans plus tard, en 2035, avec cette montée des technologies numériques[...]
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Crystal Clear
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingTrust is built on transparency. Today’s modern customers want to be in the know, and they feel more comfortable when they understand what they’re buying.
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Equip and Empower Consumers
Posted: Oct 25th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingModern digital consumers crave information. Empowering your customers with the correct resources could be the difference between gaining and losing a sale.
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A different dynamic
Posted: Oct 21st, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingDon’t treat your online shoppers the same way you’d treat a walk-in. If you do, you’ll lose them long before you ever meet them.
Read More about A different dynamicProfiles in Auto Finance…what you should know
Posted: Aug 8th, 2016In: Blog, Digital, Industry NewsOntario Dealer interviews LGM’s Jeff Fallowfield about what’s on the auto-finance horizon, including the need for responsiveness and efficiency in a modern, tech-driven world.
Read More about Profiles in Auto Finance…what you should knowShowcase value and sell products to a complicated digital consumer
Posted: Jul 27th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingIn the age of digital marketing, it’s essential that the F&I industry adapts to new demands. LGM’s Jeff Fallowfield discusses the importance of showcasing value to the digital consumer.
Read More about Showcase value and sell products to a complicated digital consumerThe modern F&I customer
Posted: May 11th, 2016In: Blog, Digital, Industry News, Product Knowledge, TrainingThe modern digital consumer demands more from their car buying experience than ever before. LGM’s Jeff Fallowfield discusses how this changing attitude is set to forever alter the automotive and F&I point-of-sale process.
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