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In: Blog, Training

LGM LAUNCHES 'IMPROVING CSI: COMMUNICATIONS SKILLS' COURSE FOR DEALERSHIPS

We’re invested in helping our dealerships improve their performance and profits through learning and development. At LGM, we believe that an investment in on-going training helps dealerships provide the best customer experiences.

As a result, we are excited to announce the launch of a new on-demand dealer training course called Improving CSI: Communication Skills, exclusively for our customers.

This highly anticipated course is designed to help dealerships build customer loyalty by discovering and revisiting the latest research-backed communication techniques.

This course is ideal for Financial Service Managers and other dealership employees. Upon completion of the course, participants will be able to:

·  Better understand customer expectations and improve communication
·  Identify both your own and your customers’ personality styles
·  Improve your phone and email etiquette
·  Enhance your questioning and listening techniques
·  Manage customer complaints effectively

Enrollment for this course starts on March 16, 2020. To sign up for this on-demand course, dealerships can contact their LGM Dealer Development Manager for enrollment.