Our Story
In 1998 we began with one key objective, become a leading dealer development company in Canada. We identified the need for a company that could provide dealerships with exceptional customer service, training and support to maximize business office performance. By acknowledging areas where business office products traditionally became “a hassle” for the dealership, we focused on making selling business office products easy.
First we developed products that were win-win for all stakeholders including the consumer, dealer, underwriters and ourselves. Then we structured our claims process to be fair and fast, effectively taking the stress of warranty claims away from the consumers and service departments. Once we had a team of experienced and dedicated Dealer Development Managers, we developed ethical sales incentive programs that generously awarded everyone involved in the sales process. Finally, with rapid advancements in technology, we created a state-of-the-art Digital Resource Centre to streamline sales and remittance.
Today, nearly a decade and a half later, we are proud to supply quality products backed by leading training and support to over 1000 Canadian dealerships. Our dealer partnerships are complimented with the strong backing and support of our automotive manufacturing clients which include Volkswagen Canada, Audi Canada, BMW Canada, MINI Canada, Kia Canada and Mazda Canada.
With the ultimate goal of increasing Business Office performance, our customers’ success has been driven by the following:
Experienced Dealer Development Managers throughout Canada
Our locally based Dealer Development Managers are experienced industry professionals; they understand the business and are equipped with the skills to help maximize performance.
Superior extended warranty, credit insurance, and anti-theft products
Customers deserve reputable products. That is why all of our programs have sound coverage and underwriting that delivers peace of mind.
Sales incentive programs that reward dealerships and Business Managers
We believe everyone should be rewarded for success, our Business Manager Rewards, Volume Dealer Rebate, and Dealer of Excellence programs provide generous incentives for our valued customers.
Leading training programs
Well trained staff that understand the products and sales strategies are a key contributor to success. Our comprehensive training programs ensure dealerships and their Business Managers are setup for success.
Streamlined claims processing
The Service Department is a busy branch of the dealership, that’s why our streamlined claims process makes it easy to administer a warranty repair. Our average 19 second response rate for inbound calls to our claims centre is sure to get you excited and keep you efficient.
Digital sales and remittance
Our Digital Resource Centre (DRC) allows for quick and accurate generation of product quotes, paperless e-contracting and remittance. We also have an array of online training and sales support tools through the DRC to assist our dealers in maximizing their effectiveness with our products.
To discover how LGM can maximize your Business Office performance visit our LGM Advantage section or Contact Us now.